PRIVACY POLICY

1. Who We Are

Deal Handyman Ltd is a UK-based property maintenance and multi-trade company providing handyman, carpentry, plumbing, decorating, and repair services.

Company name: Deal Handyman Limited
Registered office: Long View, Upper Street, CT14 8BJ
Company number: (+44) 01304 271 303
Email: info@dealhandyman.co.uk
Telephone: (+44) 07862 127 864

2. The Information We Collect

We may collect and process the following personal data:

• Contact details (name, address, phone number, email)
• Property details relevant to the work requested
• Payment details (invoices, billing address, transaction records — note we do not store card details)
• Communication records (emails, messages, or phone call notes)
• Photos or videos of work areas (before/after) for documentation or marketing (only with your consent)
• Subcontractor details (name, qualifications, contact info, insurance documents — for those working with us)

3. How We Use Your Information

We use your information to:

• Provide quotations and carry out services you’ve requested
• Manage appointments, scheduling, and communication
• Process payments and issue invoices
• Maintain accurate business and tax records
• Contact you about updates, issues, or feedback related to our services
• Comply with legal obligations (e.g., health and safety, accounting)
• With consent, share project photos for marketing or portfolio purposes (e.g., website or social media)

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  4. Legal Basis for Processing

  We process your data under the following lawful bases:

• Contract: To fulfil our agreement with you (e.g., completing a job you booked)
• Legal obligation: To meet regulatory or tax requirements
• Legitimate interest: To operate and improve our business effectively
• Consent: When you explicitly allow us (e.g., to use images of completed work)

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  5. How We Store and Protect Your Information

  Your data is stored securely using encrypted systems and protected devices.
  We take appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

• Deal Handyman Ltd uses Stage as our accounting and invoicing platform. Customer details, invoices, and payment records are processed and securely stored within Stage in accordance with UK GDPR and PCI-DSS standards.
• We are required by law (HMRC and the Companies Act 2006) to retain accounting and transaction records for a minimum of six (6) years after the end of the financial year to which they relate. During this period, these records may include customer names, contact details, invoice references, and partial payment information.
• After the legal retention period expires, personal information within these records will be securely deleted or anonymised unless further retention is required for ongoing legal, accounting, or regulatory purposes.

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  6. Sharing Your Information

  We do not sell or rent your information to third parties.
  We may share limited data only when necessary:

• With trusted subcontractors who help complete your work
• With payment processors, accountants, or insurance providers
• If required by law or government authorities

• All third parties we work with are expected to comply with GDPR and maintain confidentiality.

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  7. Your Rights

  Under UK data protection law (GDPR), you have the right to:

• Access a copy of your personal data
• Request correction of any inaccurate information
• Request deletion (“right to be forgotten”) where applicable
• Object to certain processing or withdraw consent
• Request restriction of processing
• Request data portability

• To exercise your rights, contact us info@dealhandyman.co.uk.
  We will respond within one month of receiving your request.

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  8. Changes to This Policy

  We may update this privacy policy from time to time. The latest version will always be available on request or on our website. Please check it periodically for updates.

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  9. Contact Us

  If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

  Deal Handyman Ltd
  Email: info@dealhandyman.co.uk
  Phone: 01304 271 303
  Address: Long View, Upper Street, CT14 8BJ

  If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
  https://www.ico.org.uk/ or by phone on 0303 123 1113.

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