TERMS AND CONDITIONS OF HIRE
1. Providing Our Services
1.1 Deal Handyman Limited will provided you with the date and time of our arrival at your property through our unique customer relations software.
1.2 Deal Handyman Limited will provide you with an quotation of how long the job will take to complete, however, it may take more or less time than anticipated for the work to be carried out.
1.3 To carry out the work, we will need you to ensure that: a. We have access to the premises and any facilities necessary to carry out the work are available. b. The premises are clear and safe for us to enter. c. The premises belong to you and that permission is not needed from another person. d. All the materials you provide are suitable for the work to be carried out. If this condition is not met, we may not be able to complete the job and a follow-up appointment would need to be scheduled.
1.4 In certain circumstances we may need to rearrange your appointment date and time at short notice, due to conditions such as delays beyond our control.
2. Price and Payment
2.1 Hourly rate is just the charge for the labour, additional fees for materials will be discussed when you receive your quotation.
2.2 We offer a fixed price for each job, with an hourly or daily rate. There is a minimum of a 1 hour hire, then you can be charged for a subsequent half hour.
2.3 Any jobs costing £1000 (including Vat) or more will require a 60% upfront payment.
2.4 Any materials needed for the job will be discussed with you prior to the work commencing and you will be charged an extra 15% of the price of the materials for us supplying.
2.5 If we travel over 15 miles to get to a job from our main office location Deal, there will be a call out fee of an hourly rate Inc Vat.
2.6 Invoices are to be paid via BACS or cash within 48hrs of invoice date * - after which a late payment fee of £25 per day will be added, up to a maximum not exceeding three times the original invoice amount (plus addition recovery costs where required).
*unless prior agreement in writing
(Please note we do not accept cheques or telephone payments).
3. Our Liability To You
3.1 We are liable for any damage caused to your property by us while carrying out the work. However, we are not responsible for the cost of any pre-existing damage or faults to your property which we may discover during the work.
3.2 The work we carry out is both for domestic and commercial use therefore we will not be liable for any loss of profit to your business, business interruption or loss of business opportunity.
4. Cancellation and Refund Policy
4.1 If you wish to cancel or rearrange your appointment within 24 hours of your scheduled time slot, you may do so by contacting us. If you provide us with less than 24 hours notice, you will be charged 50% of the hour rate for each tradesperson.
4.2 If your appointment is cancelled due to our faults, such as the unavailability of one of our engineers or key parts, we will contact you and refund you any payments you had made in advance. Note: You will be charged for any work that has already been completed.
4.3 If we have already started the work by the time we need to cancel (for example due to a breakdown of machinery, or a drastic change in weather), we will not charge you anything and it will not be necessary for you to make any payment. We will rearrange another appointment for you as soon as possible.
5. Contact Information and Information About Us
5.1 We have both public liability insurance and indemnity insurance. Our company registration number is 13475608. All of our engineers at Deal Handyman Limited have had full DBS checks. Our office address is Long View, Upper Street, Kingsdown, Deal, Kent, CT14 8BJ. If you have any questions or complaints, please contact us either on our phone number or email which are: 07862 127864 and info@dealhandyman.co.uk
6. How We May Use Your Personal Information
6.1 We will use your personal information to:
a. Carry out the work by contacting you with your appointment details.
b. Process your payment.
c. Should you choose to opt in to our marketing, we can inform you about similar services and deals that we are offering at Deal Handyman Limited, you can stop receiving these at any time by contacting us.
6.2 We will not give your personal details to any third party.
Deal Handyman Limited
Longview, Upper Street, Kingsdown, Kent CT14 8BJ
Company number: 13750269 (Registered in England and Wales)
Vat: 433084122
Registered Address: 42-44 Bishopsgate, London, England, EC2N 4AH
Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.